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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.! C3 ]0 ^7 C k' F' G! P; v
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:' r5 q; r2 G% T$ F* v- T
1. Remove the UL mark from the products;* a: s% v" k1 J* P
2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.
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* f$ V, `* `$ o% nso in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.+ U+ B# e* e3 c# a/ C! S
Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then....." `: v0 T2 ]" I& d0 x) d
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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