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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.1 E+ W: A% f+ r4 g; r4 f8 c1 ^
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:
# Z# U! w$ n9 P5 v- u3 E0 \1. Remove the UL mark from the products;* I; k8 m' E7 c% z
2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.
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4 x2 h2 ~0 K5 x- ^so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.$ R9 R7 l* s ]" ~0 @, O
Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....) J9 h5 V, G. \
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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